Terms and Conditions
Nihal Fashions wants each visitor to the website ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we (we and you) know what to expect from each other. By using the webite you agree to be bound by the terms set forth herein. We may make changes to the website, these Terms & Conditions, or the policies and conditions that govern the use of the website at any time. We encourage you to review the website and these terms periodically for any updates or changes. Your continued access or use of the website shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes.
These terms are effective until terminated by either party. If you no longer agree to be bound by the Terms & Conditions, you must cease your use of the website. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the website with or without notice. You agree that any termination of your access to the website may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the website. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the website.
Shipping Policy-
1. Once we receive the final measurements and payment, orders are dispatched within 21 days. Thereafter it takes 4-5 days more to reach you. Due to intricate work, some products may take longer to deliver.
2. The aforementioned shipping durations are approximate and we request the customer to contact us for exact timings. The shipping company may even leave the parcel at front door. We are not liable in such cases and there would be no refunds for such claims. We are not liable for any delays by the courier company and will not be able t to refund, return, exchange or replace items for such delays.
3. We endeavor to utilize standard shipping services at lowest possible charges. Shipping is free for deliveries within India. International deliveries will be charged USD 10 per product and Shipping is free for orders above USD 199.
4. The courier company will make two delivery attempts failing which it will take applicable action. The shipping company may also send the parcel back to us (In India) or shipper's local office, hence "customer needs to pay us/shipping company", if they need the parcel re-shipped. The reason for such payment is, the shipment has to go through whole process again and it attracts charges for the new shipment. No cancellation of order or refund claims would be entertained in such cases. It may also charge a penalty for incorrect shipping address given by customer. All such charges will have to be borne by the customer. No refunds/returns would be issued in such cases.
5 An email with shipment details is sent out to the customer once the item is handed over to the courier company. Using these, the customer may track the shipment through the courier company's website.
6.Applicable duties and taxes, and service charges if charged, will have to be borne by the customer. International customers are supposed to pay for any import / custom duties or any other taxes applicable in their respective countries.
Payment Policy-
1. We provide secure online payment options through Paypal (www.paypal.com) and CCavenue (www.ccavenue.com). Customers can pay using credit card, debit card, online banking, etc. Direct deposit to ICICI Bank Account Number 026705006321, Account holder Name NIHAL FASHIONS can also be made.
2. Cheques / Demand Drafts (drawn on Indian banks only) are to be drawn in favour of 'NIHAL FASHIONS' payable at Mumbai.
3.You agree, understand and confirm that the credit card details provided by you for availing of services on the website will be correct and accurate and you shall not use the credit card which does not lawfully belong to you i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details. Further the said information will not be utilized and shared by us with any third parties unless required by law, regulation or court order. Nihal Fashions will not be liable for any credit card fraud. The liability for use of credit card fraudulently will solely be incurred by you and the onus to 'prove otherwise' shall exclusively rest upon you.
4. Nihal Fashions reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the website fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or omissions in breach of these terms and conditions.
Return / Refund / Cancellation Policy-
1. Products, once sold, cannot be returned, exchanged or refunded unless:
a) Wrong product is delivered by mistake
b) Product has any serious manufacturing defect.
No returns/refunds shall be entertained on "stitched & customised products or if the customer has submitted wrong size" or if any product has slight color and design variation. All our products are made to order.
In such cases, the products must be returned unused and in original packaging to be eligible for refund or replacement. Used or altered products will not be refunded or replaced under any circumstances. Cost of shipping back the products to our place, has to be paid by the customer and Nihal Fashions is under no condition liable for this cost. The shipping cost would also not be refunded, in any case.
2. If the ordered item is out of stock, customer has the option to get a refund or choose another product by paying the difference. None of the orders can be cancelled after 24 hrs, of placing the order.
3. Any discrepancy should be reported by email to Nihal Fashions within 48 hrs of receipt of order. But, the final decision would be with Nihal Fashions. There would be no refunds and no returns would be accepted, after 48 hrs.
Product Policy-
1. We endeavor to describe the products as accurately as possible. However, there may be variations in colors and fabrics due to photographic effects.
2. The products are shown alongwith the appropriate size charts. If the customer desires a particular size, this may be communicated within 24 hrs of placing the order. Actual Dupatta, Mojdi, Safa can vary from picture shown.We accept only bare feet size for mojdi and make final mojdi 1-2 inches bigger.
3. All items offered are subject to availability at the time of placing the order.
4. Designs and prices are subject to change without notice.
5. Any claim relating to the website, the services provided through the website or the internal laws of Indian Jurisdiction shall govern the content, without reference to its choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Mumbai, India.